The Community Insights Manager will support the Innovation team with day-to-day tasks as well as implement our qualitative consumer insights program.

Candidates should exemplify our Sterling Values:






Help the larger team deliver projects in a timely manner by contributing to presentations with Collaboratory community information

Collaborate on a team with designers, strategists, researchers, and programmers to push research and co-creation boundaries

Discover new ways of gathering consumer insights

Daily management of the-Collaboratory, specifically recruited and managed to generate new insights about categories or audiences

Post, comment, and support each research community

Continuously generate ideas and recommendations on how to better use existing and other Collaboratory tools to generate insights

Act as the “voice” for Collaboratory members

Minimum Qualifications

BA/BS degree (preferably in relevant discipline such as Digital Marketing, PR, Media, Communications, etc.)

3+ years of relevant, professional social media and/or online Community Management experience (advanced working knowledge); Strong grasp of social media/digital marketing tools, trends and strategies

Strong social skills, huge enthusiasm for technology, social media, and online resources

Deep experience (personal or professional) on social platforms such as Facebook, Tumblr, Twitter, Instagram, etc.

Preferred Qualifications

3+ years experience in digital marketing

Outstanding client service and presentation skills

Experience with other relevant web tools (e.g., Google Analytics)

Creative and strategic self-starter

Outstanding communicator – excellent organizational skills, written and oral communication skills with peers, management and cross-functional teams

Can-do attitude (no task is too small, no project too complex)

Some knowledge of brand management, advertising planning and account management, and qualitative research

Blogging experience a plus

This position is in our Los Angeles office.

Please send resumes to jobs@sterlingbrands.com

When sending the email, please reference “Community Insights Mgr- Los Angeles” in the subject line.

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